Hello, I'm Jacquelyn Tse ~

human-centered designer &

Work

Check out some things I have worked on

IHIS - Contract Maintenace

Internal Tools

Design Refactor

Contract Processing Tool

Contract Maintenance is the initial step in the IHIS process, where users manage contractual agreements with partnering companies. In this role, I redesigned, refactored, and migrated the original VBA experience to React, resulting in an enhanced user interface and experience. Additionally, I streamlined the contract processing flow by consolidating multiple workflows into a singular, more efficient process.

IHIS - Member Maintenace

Internal Tools

Product Design

Patient Processing Tool

Member Maintenance is a step within IHIS, where users play a crucial role in managing members post-contract creation. As part of the IHIS design refactor initiative, I led the implementation of updated designs aimed at reducing the number of windows on screens. This strategic approach effectively minimized complexity and greatly enhanced usability for users engaged in Member Maintenance tasks.

Eve Design System

design system

UX Documentation

Design Operations

I'm currently enhancing our product design process to reflect our core design principles, documenting accessibility standards, and developing reusable UI components that are utilized across 10+ products. Within Team Eve, my focus encompasses design research, consolidating patterns, creating component documentation, and enhancing the online Design System experience

InSight Platform Design System

design system

UX Documentation

Internship

InSight Platform is a tool that helps customers monitor their engine equipment health. For this project, I lead the documentation and design initiatives to build the InSight Platform Design System.

United Airlines Mobile Redesign

UI Design

Pattern Design

Prototyping

Redesigning United Airlines’ mobile application was to streamline the ticket buying experience and to reinforce the brand identity. This study focused on applying UI patterns and brand identity.